CONTACT RAND NORTH AMERICA SUPPORT

Click here for our on line Support Request Form

Click here for our on line Media Request Form

All Dassault Systèmes and Complimentary Products

Hotline & Installation Support            support@rand-na.com
Warranty Support - Basic installation support is provided for CATIA V5 and ENOVIA DMU V5 products
ADVANTAGE Support – Hotline and installation support

License Support                                  license@rand-na.com
For license support issues, including license code delivery, license transfers, emergency license requests, and license renewal requests

Media Support                                    media@rand-na.com
For media order requests, including new software releases and service packs are available through electronic download or media

Support Phone                                    877-972-6362

RAND NORTH AMERICA SUPPORT SERVICES

Engineering productivity is a key component to how well your business thrives. That’s why RAND North America provides ADVANTAGE Support, an online resource and interactive service for Product Lifecycle Management software users. Our offering is designed to give you the answers you need for your program, when you need them. Whether your team needs assistance with an installation, access to technical tips, or an answer to a question, RAND North America's ADVANTAGE Support program is the ideal solution for you.

ADVANTAGE Support Services

As the world’s leading provider of Dassault Systèmes products and solutions, RAND North America recognizes that the key to maximizing customer value lies with providing capabilities that enhance customer innovation and productivity. To that end, ADVANTAGE Support offers a set of comprehensive full-service and self-service support options to help you capitalize on your application investment. 

Support Hotline

• Toll-free phone access to Support Engineers – 8am-8pm ET, Monday to Friday
• Email case submissions with a guaranteed response time of 2 hours or less
• Remote desktop service
• Unlimited support incidents/calls per named contact

Support Web Tools

• Access to online customer know-how enablement tools 24x7
• Search extensive knowledge base for technical solutions
• Self-serve support tools and PLM software information

Service Request Management

• Check status of defect service requests online 24x7
• Search, view and share defect incidents history
• Maintenance escalation procedure

Distribution & Download

• On demand media ordering
• Electronic download of latest software releases

ADVANTAGE Support brochure